snowywolfowl: (Owl face)
[personal profile] snowywolfowl
So don't get me wrong. I found the idea of a paying customer just being told "Nope, you paying for our service means nothing" to be both a sobering reminder that consumer protections are essential in a capitalist society, and that use of force needs to be reined in significantly in North America. But really, I found the video of the man being dragged down the aisle like a bag of trash, his glasses and dignity eschew, all bloodied up, to be funny in the type of dark, gallows humour way that lets me get through day after hopeless day.

And really if you look at it through that lens its freakin' hilarious, which is the BIG problem for United. After seeing them just randomly select someone for a complimentary beating in a time when you can't even get a drink without mortgaging your soul can you really blame me for wondering if their preflight safety briefings will now be starting with "Sit down and shut the f**k up, now here's how you put on your seatbelt"? Or to wonder if United will start a new anti-air rage campaign where they threaten to deplane problem passengers mid-flight? Again the sketch comedy potential of that makes me chuckle and that chuckle now has the name United.

Look I get the airline industry has very tight profit/loss margins, jittery passengers worried about terrorism, the TSA, drunk passengers, drunk pilots, worries about design flaws and system failures, lost luggage and of course, crashes. No one airline can stand immune from all that but geesh United went over and above to become the face of all that consumers dislike about flying and they did it with style. How they responded to it is now their brand and like I said, its hilarious.
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